Privacy Policy

Effective 30 July 2021

Your Privacy Matters
We value the trust you place in us.

You entrust Dianox with sensitive information as we investigate your health. Your data_shop is safe with us as our first priority is to protect your privacy and we never compromise with security.

Dianox Privacy Policy
A safe way to explore your health.
  • You are in complete control of what happens with your data_shop.
  • We never share your data_shop with third parties without your explicit consent.
  • Your health insights are provided in a user friendly way to keep you informed.
  • After testing your saliva, we safely discard the sample.
You are free to opt-out.

You have the option to download your data_shop and delete your account in your account settings at any time.

You own your data_shop.

Your data_shop. Your rules. As soon as you order your test and set up your account, you decide what happens with your data_shop - how much you want to explore and if you want to share with anyone. Thank you for choosing to be part of our community at Dianox ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at

When you use our website, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This Site is only available to users who are at least 18 years old. You represent and warrant that you are at least 18 years old and of legal age to enter into a binding contract with us by using the Site. You must not access or use our Site if you do not meet all of these requirements.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

Information we collect.

Personal information you disclose to us.

We collect personal information that you voluntarily provide to us when you register to express an interest in obtaining information about us or our products and services, when you participate in activities on the (such as by posting messages in our online forums or entering competitions, contests or giveaways) or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with, the choices you make and the products and features you use. The personal information we collect may include the following:

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter or other social media account. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected.

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our website.

We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

Our tracking technologies.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.


Cookies are small files that a website or its provider transfers to your device's hard drive via your web browser, allowing the site's or provider's system to recognize your browser and remember certain information omitted (after you have finished browsing).

We use first-party and third-party cookies to make our Site work properly, to improve our Site and Services, to make login to our Site easier (for example, by remembering your User ID), to recognize you when you return to our Site, to track your interaction with the Site, to improve your experience with the Site and Services, and to remember information you have already provided.

The duration of a cookie on your device is determined by whether it is a "persistent" or "session" cookie. Session cookies are temporary cookies that remain on your device until you close your browser. Cookies that are persistent stay on your device until they expire or are deleted (after you have finished browsing).

Will your information be shared with anyone?

We may process or share your data_shop that we hold based on the following legal basis: More specifically, we may need to process your data_shop or share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Website / e-commerce Service Providers. We may employ other companies and individuals to facilitate our Site and Services (“Service Providers”), provide the Services on our behalf, perform Service-related services or assist us in analyzing how our Site and Services are used. The Service Providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. The Service Providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Labs and Health Consultants. We may disclose your information to the Lab(s) and Health Consultants involved in providing you Services. Upon your request, we may disclose your information to others involved in your care, including your healthcare providers, the health system or clinic where your provider practices, and other providers that you designate to receive your information.

Research and Development. We may use your de-identified information and test results in our research. We may engage in research with third parties like universities, hospitals, health systems, government institutions, or private companies to develop new tests, validate technologies, or improve existing technologies or processes. You can opt out of such third party research by contacting us directly at However, if you have consented in the past and later opt out, we cannot retract your de-identified information, and/or results from research already performed. We may author publications using de-identified information, either on our own or in collaboration with academic or commercial third parties.

Within Our Corporate Organization. We may share your personal information with our subsidiaries and affiliates in order to provide you with the Services and take actions based on your requests.

Other Users. When you share personal information or otherwise interact with public areas of the website, such personal information may be viewed by all users and may be publicly made available outside the in perpetuity. If you interact with other users of our and register for our through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our platform, and view your profile.

How do we handle your social logins?

Our offers you the ability to register and login using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, profile picture as well as other information you choose to make public on such social media platforms.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant . Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements)

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Do we collect information from minors?

We do not knowingly solicit data_shop from or market to children under 18 years of age. By using the website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data_shop from our records. If you become aware of any data_shop we may have collected from children under age 18, please contact us at

Governing law.

Regardless of where you access the Site or the Services, and notwithstanding any conflicts of law principles, all disputes arising out of or relating to the Privacy Policy or the purchase, registration, or use of any Dianox product or service shall be governed by European law.

Privacy rights.

You may review, change, or terminate your account at any time.

If you would at any time like to review or change the information in your account or terminate your account, you can. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Controls for do-not-track features.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data_shop about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Changes to privacy policy.

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information. The “Effective” date at the top of this privacy policy indicates when it was last updated.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at

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